[Resolved] Intermittent Connectivity for Customers in our Dallas Datacenter

Our 3rd Party Datacenter provider has informed us that they are experiencing network connectivity issues which is causing Intermittent Connectivity to customers in our Dallas Datacenter. This appears to be due to a large scale DDoS attack. Our Engineers are working with our 3rd Party Datacenter provider to mitigate the issue. We will provide an update …

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[Resolved] Intermittent Connectivity for Customers in our Newark Datacenter

Our 3rd Party Datacenter provider has informed us that they are experiencing network connectivity issues which is causing Intermittent Connectivity to customers in our Newark Datacenter. Our Engineers are working with our 3rd Party Datacenter provider to mitigate the issue. We will provide an update when one is available. Update 8:35am Central: New and existing user …

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[Resolved] Network Connectivity Issues for Subset of Sites

Hello, We have been informed by one of our 3rd Party Datacenter Providers that a network switch has failed which is impacting a subset of sites on our platform. They are working as fast as possible to replace the failed switch which will bring sites back online. We will provide an update as soon as …

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[Resolved]CDN Intermittent for International Visitors

Hello, We are receiving reports that CDN enabled resources are loading intermittently for International Visitors. We are currently working with our CDN provider to investigate the issue. We will provide an update when one is available. Update 5:30am Central: Our Engineering team has replicated the issue and continues to work with our CDN provider to …

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[Resolved] CloudFlare Network Issues

Hello all, We have been alerted to a Network issue that is currently impacting customers that utilize CloudFlare, https://www.cloudflare.com/system-status. Our technical operations team is aware, and we have alerted CloudFlare about the issues we are seeing. We will update this status page as more information becomes available. Update 11:44am CST: The issue has been resolved by …

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[Resolved] Phone Systems Unavailable

Hello, We have been notified by our 3rd party phone provider that they are currently addressing system issues. We will continue to update this post as we receive more information. This is only in regards to our 1-877 number. Please use our Local Phone Number +1-512-827-3500 until such time as our 1-877 number is again …

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[Resolved] Intermittent User Portal Failures

Hello, We are experiencing intermittent connectivity for functions inside of the User Portal, this would include, but not limited to, utilizing Backup Points, creating SFTP users, creating new installs. If you receive an error during a User Portal activity please wait a few minutes and try again. We will provide an update as soon as …

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