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  • Tin 4:24 pm on April 26, 2013 | 4:24 pm Permalink  

    [Resolved] Ticketing System Outage 

    We are currently experiencing an outage with our ticketing system. We are working with our provider to investigate the cause of this situation. Because of this, there will be a slight delay in responses to your current requests. If you are experiencing a critical situation occurring  please contact our emergency support via telephone.

    Thank you for your patience and we do apologize for the inconvenience.

    Update: Zendesk is starting to become responsive, but we are still working to towards resolving the issue entirely.

    Update: Functionality has been restored and customers are able to submit tickets at this time. We are marking this concern as resolved, but we will continue to monitor the issue closely. Thanks again for your patience.

  • Tin 1:17 am on December 25, 2012 | 1:17 am Permalink  

    my.wpengine.com – Service Outage [Resolved] 

    Hello Everyone,

    We are currently experiencing inaccessibility to our user portal. It appears related to an outage experienced by Heroku. You can get up to the minute information at https://status.heroku.com/incidents/479

    Update (10:13am CST): Heroku is continuing their recovery process as we speak. If you require direct access to our portal, we can provide additional assistance with a support ticket. You can reach us by going to http://help.wpengine.com

    Update (10:59am CST): It appears the User Portal is coming back online for our customers. We will continue to monitor the situation in the meantime.

    Update (11:21am CST): The User Portal appears to be at full capacity. We are now marking this situation as resolved. If you continue to experience any issues, please feel free to reach out to us at help.wpengine.com. Happy Holidays from everyone here at WP Engine.

    We will offer updates as we receive them. Thank you for your patience and we do apologize for any inconveniences.


  • Tin 9:27 am on November 22, 2012 | 9:27 am Permalink  

    Thanksgiving Holiday 

    Today is Thanksgiving Day, an American Hoiday. To allow our staff time with their loved ones and families, we will be running a smaller crew to manage and answer support tickets for today and Friday. You may see slightly slower than normal response times, but we will be here to ensure that your sites are up and running. If anything urgent comes up, do not hesitate to reach us via telephone.

    For everyone celebrating, have a great holiday!

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