[Resolved] Intermittent Connectivity for Customers in our Newark Datacenter

Our 3rd Party Datacenter provider has informed us that they are experiencing network connectivity issues which is causing Intermittent Connectivity to customers in our Newark Datacenter. Our Engineers are working with our 3rd Party Datacenter provider to mitigate the issue. We will provide an update when one is available. Update 8:35am Central: New and existing user …

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[Resolved] CloudFlare Network Issues

Hello all, We have been alerted to a Network issue that is currently impacting customers that utilize CloudFlare, https://www.cloudflare.com/system-status. Our technical operations team is aware, and we have alerted CloudFlare about the issues we are seeing. We will update this status page as more information becomes available. Update 11:44am CST: The issue has been resolved by …

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[Resolved] Ticket System Temporarily Unavailable

We are currently experiencing some issues with accessing our 3rd party ticketing system. During this time, customers are unable to submit and access support tickets. They are actively investigating the situation and hope to have this resolved as soon as possible. In the meantime, can contact our support team via LiveChat or Phone, 1-877-973-6446. We …

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[Resolved] Email Delivery Delays

Hello all, One of our 3rd party email providers is seeing slow connections to their servers due to an issue at one of their data centers. This will result in longer than normal delays in receiving some emails. This would include, but is not limited to, reset password emails from your User Portal and WP-Admin dashboard. We …

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[Resolved] CDN Provisioning Error reported from our 3rd Party Provider

Hello all, After touching base with our 3rd party CDN provider, MaxCDN, we have received word that they are having issues creating new CDNs for accounts.  You will see the effects of this if you are in your User Portal, my.wpengine.com, attempting to activate your CDN. Your patience is appreciated with this matter, and if …

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[Resolved] Intermittent Phone Connectivity Issues

Hello, We are experiencing issues with our 3rd party phone provider and as such our Support phone line is having intermittent issues. Please create a ticket or Live Chat with us to help with your support needs. We apologize for any inconvenience and are working with our provider to troubleshoot the issue. We will provide an …

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