[Resolved] User Portal Service Disruption

[12/31 - 5:48 AM US Central] We have been alerted to an issue with user portal access that our technical operations team is currently working to resolve as quickly as possible. This is also affecting access to our support ticketing infrastructure, access to backups and other items accessed via the user portal. We apologize for …

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[Resolved] Intermittent Connectivity for Customers in our Dallas Datacenter

Our 3rd Party Datacenter provider has informed us that they are experiencing network connectivity issues which is causing Intermittent Connectivity to customers in our Dallas Datacenter. This appears to be due to a large scale DDoS attack. Our Engineers are working with our 3rd Party Datacenter provider to mitigate the issue. We will provide an update …

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