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  • ebouilly 5:48 am on December 31, 2014 | 5:48 am Permalink  

    [Resolved] User Portal Service Disruption 

    [12/31 – 5:48 AM US Central] We have been alerted to an issue with user portal access that our technical operations team is currently working to resolve as quickly as possible. This is also affecting access to our support ticketing infrastructure, access to backups and other items accessed via the user portal. We apologize for the inconvenience and we will provide updates as they become available.

    [12/31 – 6:13 AM US Central] Full user portal functionality is back online at this time.

     
  • ebouilly 8:15 am on November 22, 2014 | 8:15 am Permalink  

    [Resolved] User Portal Service Disruption 

    We have been alerted to an issue with user portal access that our technical operations team is currently working to resolve as quickly as possible. We will provide updates as they become available.

    Update 8:43 AM Central – User Portal connectivity has been fully restored.

     
  • ebouilly 11:43 am on October 28, 2014 | 11:43 am Permalink  

    [Resolved] Intermittent Connectivity for Customers in our Dallas Datacenter 

    Our 3rd Party Datacenter provider has informed us that they are experiencing network connectivity issues which is causing Intermittent Connectivity to customers in our Dallas Datacenter. This appears to be due to a large scale DDoS attack. Our Engineers are working with our 3rd Party Datacenter provider to mitigate the issue. We will provide an update when one is available.

    Resolved 1:25pm Central: Our 3rd Party Datacenter has resolved this issue at this time, and they have confirmed that this was related to a DDoS attack. We are seeing that intermittent connectivity issues have gone away. Thank you for your patience with this matter. If you have continue to experience issues, please contact our support.

     
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