[Resolved] Subset of Customers Experiencing Intermittent Connectivity

Hello, One of our 3rd Party Datacenter Providers has alerted us that they are seeing intermittent connectivity on their internal networks that will result in sites failing to connect. They are diligently working on the issue and we are communicating with them. We will provide an update as soon as one is available. Update 12:58PM …

Continue reading [Resolved] Subset of Customers Experiencing Intermittent Connectivity

[Resolved] Network Connectivity Issues for Subset of Sites

Hello, We have been informed by one of our 3rd Party Datacenter Providers that a network switch has failed which is impacting a subset of sites on our platform. They are working as fast as possible to replace the failed switch which will bring sites back online. We will provide an update as soon as …

Continue reading [Resolved] Network Connectivity Issues for Subset of Sites

[Resolved] Intermittent User Portal Failures

Hello, We are experiencing intermittent connectivity for functions inside of the User Portal, this would include, but not limited to, utilizing Backup Points, creating SFTP users, creating new installs. If you receive an error during a User Portal activity please wait a few minutes and try again. We will provide an update as soon as …

Continue reading [Resolved] Intermittent User Portal Failures

[Resolved] Intermittent Connectivity for Subset of Sites

Hello, A subset of sites are experiencing intermittent connectivity issues. Our Engineering team are in touch with our datacenter provider to troubleshoot the issue. We will provide an update as soon as one is available.   Update 7:20PM Central: Our Engineering team continues to troubleshoot with our datacenter provider. If you have recently migrated and …

Continue reading [Resolved] Intermittent Connectivity for Subset of Sites

[Resolved] Error When Attempting to Use Copy Site in the User Portal

Hello, We have received reports that using the Copy Site function in the User Portal returns a "There's not enough space to copy your install. Please contact Support." error. Our Engineers are investigating the issue and we expect functionality to return shortly. We apologize for the inconvenience. Update 12:00PM Central: Our Engineers were able to …

Continue reading [Resolved] Error When Attempting to Use Copy Site in the User Portal

[Resolved] CDN Intermittent for International Visitors

Hello, We are receiving reports that CDN enabled resources are loading intermittently for International Visitors. We are currently working with our CDN provider to investigate the issue. We will provide an update when one is available. Update 10:05am Central: Our Engineering team has replicated the issue and continues to work with our CDN provider to …

Continue reading [Resolved] CDN Intermittent for International Visitors