[Resolved] Scheduled Git Maintenance on Sunday, December 7th

We will be performing scheduled maintenance on our Git infrastructure on Sunday, Dec 7th at 10:00 PM CST. During this time, Git functionality will be disabled. We expect the maintenance to last approximately 30 minutes to 1 hour. No other WP Engine services will be affected during this maintenance window. Update 10:55PM Central: We are …

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[Resolved] Intermittent Connectivity Issues with CDN provider in the UK

Hello, Our third-party CDN provider is currently experiencing issues with their upstream provider in their London datacenter. This could lead to intermittent connectivity issues with your website. Our Technical Operations team is currently working with our CDN provider and we will provide an update as soon as we have any additional information.

[Resolved] Intermittent Phone Issues

We are currently experiencing intermittent phone connectivity issues. We have escalated this with our 3rd party provider and they are troubleshooting the issue now. If you have any support needs we can still be reached via Live Chat in the WP Engine User Portal or through a ticket at help.wpengine.com. We will update this thread …

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[Resolved] Intermittent Service Ticket Issues

Hello, We have been made aware of issues with our third party service ticket provider. We have engaged their team and they are actively looking into it. We apologize for any inconvenience this has caused and if you are needing support feel free to live chat with us through the User Portal. Update: This issue …

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[Resolved] Intermittent Phone Connectivity Issues

Hello, We are again experiencing issues with our 3rd party phone provider and as such our Support phone line is having intermittent issues. Please create a ticket or Live Chat with us. We apologize for any inconvenience and are working with our provider to troubleshoot the issue. We will provide an update as soon as …

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LiveChat Support Currently Not Available [Resolved]

Our third-party LiveChat provider is currently experiencing issues. Our Technical Operations team has reached out to their support team and they are actively working the issue. If you need support in the meantime, please create a ticket at help.wpengine.com or call our Support team at 1-877-973-6446. Update: The issue has now resolved and LiveChat support …

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