Updates from Austin Toggle Comment Threads | Keyboard Shortcuts

  • Austin 10:47 am on September 13, 2013 | 10:47 am Permalink  

    [Resolved] Slow Response from the User Portal 

    Hi Folks,

    We are seeing intermittent slow responses from the WP Engine User Portal, my.wpengine.com. Our service provider is seeing slowdowns that may affect the responsiveness of the User Portal. We are working closely with them to resolve this issue quickly. You can see their status here.

    Only the User Portal will be affected right now. Your websites are unaffected.

    We’ll provide updates as we have them, and let you know as soon as the issues have been resolved.

    Thank you for choosing WP Engine.


    Update – This issue is now resolved.  Thank you for your patience.

  • Austin 7:08 pm on July 10, 2013 | 7:08 pm Permalink  

    All internal systems up and running again 

    Hey Folks,

    Apologies for the few minutes of git being down. All internal systems and the ability to git push are all up and running again.

    Thanks for choosing WP Engine.


  • Austin 7:00 pm on July 10, 2013 | 7:00 pm Permalink  

    Ability to solve certain support tickets currently impacted 

    We are aware of some issues with some of our internal tools right now. This will affect our ability to answer certain support tickets until we can resolve the issues. It also means that our git server is down, which will impact customer ability to push via git.

    We’ll provide updates for you here as we resolve things.


  • Austin 5:49 pm on July 9, 2013 | 5:49 pm Permalink  

    DNS Migration Successfully Completed 

    Hi Folks,

    As of last week, WP Engine has successfully migrated our DNS to a new provider that will provide the customer experience that WP Engine customers expect from our service.

    The migration was seamlessly completed by our Sys team last Wednesday. During the migration, we also added a second layer of redundant servers so that our customers’ sites will always have a fallback option to keep sites online and running smoothly.

    No action is required at this time. You can simply sit back and know that your sites are on a new, state of the art DNS Provider that offers you the highest level of stability.

    Thanks for choosing WP Engine!

    -Austin Gunter

  • Austin 7:15 pm on June 26, 2013 | 7:15 pm Permalink  

    DNS Status Update 

    ***Update*** The migration has been successfully completed: https://wpengine.wordpress.com/2013/07/09/dns-migration-successfully-completed/

    Hi Folks,

    Here is the latest news in the Zerigo DNS issues resulting from a DDoS on their servers today.

    Currently, four of six DNS servers are up and responding. We are currently still working with Zerigo to resolve the issues occurring with the service and restore full functionality to the DNS servers.

    You can view the status here: http://www.zerigostatus.net/

    We’re also going to look into the cause of this and take appropriate steps to prevent this from affecting your sites again in the future.

    Thanks for your continued patience as this issue is resolved.


  • Austin 5:33 pm on June 26, 2013 | 5:33 pm Permalink  

    DNS Update: Adjusting your Computer's Hosts File To Regain Site Access 

    Hi Folks,

    Thanks for all your patience and understanding as we work with our DNS provider Zerigo to get the DDoS attacks they’re experiencing resolved and under control. WP Engine is taking every possible step to resolve the situation as quickly as possible.

    However, we know that some of you may need immediate access to the User Portal or to continue development on a site.

    If you are willing to switch your DNS to use the IP address instead of the CNAME, you can bring your site back online as soon as DNS propagates.

    The following are instructions to change the DNS settings to your site:

    To adjust your computer’s Hosts file on PC:

    1. Open Notepad or your preferred text editor in Administrator Mode
    2. Go to the Open dialog and go to C:\Windows\System32\drivers\etc
    3. Once there, type “*.*” to show all hidden files in that folder, then open the “hosts” file
    4. Paste the provided entries at the bottom of the file, then save

    To adjust your computer’s Hosts file on Mac:

    1. Open an Finder Window and go to Utilities > Terminal
    2. Open “/etc/hosts” in your favorite text editor (may require superuser privileges)
    3. Paste the provided entries at the bottom of the file, then save

    DNS Entries support.wpengine.com my.wpengine.com newmy.wpengine.com phpmyadmin.wpengine.com git.wpengine.com

    To use the new DNS entries, you may need to close your current browser. If you prefer to not close your browser at this time, opening a private browsing window should allow for the new DNS entries to be used as well.

    We’ll continue to provide updates proactively until Zerigo has fully resolved the DDoS.

    Thank you for sticking with us today.

  • Austin 3:29 pm on June 26, 2013 | 3:29 pm Permalink  

    Update: Zerigo is experiencing DDoS attacks 

    Update on the current issues:

    We are currently experiencing a DDOS attacks against Zerigo DNS services. We will provide additional information on the remaining DNS services as it becomes available. You can view the current Zerigo status at http://zerigostatus.com/


  • Austin 3:16 pm on June 26, 2013 | 3:16 pm Permalink  

    Update: Our DNS provider, Zerigo, is experiencing issues 

    Update on the current status. Our DNS provider, Zerigo, is experiencing downtime which may be affecting some sites associated with WP Engine. We’re seeing this affecting certain WP Engine properties, as well as other non-WP Engine domains hosted on Zerigo as well.

    We’re working to resolve the trouble as quickly as possible, and will continue to provide updates as we have them.

    Thanks for your patience as we work to resolve this for you as quickly as possible.


  • Austin 3:03 pm on June 26, 2013 | 3:03 pm Permalink  

    Status: Experiencing isolated technical difficulties 

    Hey Folks,

    We’ve received reports of short bits of downtime on a few customers. The technical issues appear to be very isolated, but we’re looking into them right now and should have everything back to normal (as in, uptime and usual awesomeness) ASAP.  We’ll update you all here with more details as we have them.


  • Austin 6:43 pm on April 30, 2013 | 6:43 pm Permalink  

    Maintenance Window, Tonight, 10:00PM-10:30PM CDT 

    This evening, we’re going to do a round of maintenance from 10:00PM CDT to 10:30PM CDT. The maintenance will upgrade some of our internal systems for speed as well as stability, but during this time, customers may experience disruptions.

    WP Engine services that may be offline during this window include:

    • The User Portal
    • New Customer Sign-ups
    • WP Engine’s API

    The maintenance window is expected to last no more than 30 minutes. We’ll notify you when the maintenance window has closes, and all services are back online.

    Thank you for choosing WP Engine.


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