We have been notified by our 3rd party ticketing system provider that they are currently experiencing issues with email delivery when tickets are updated. Please know that this does not mean that we have not updated your ticket, it just means that you may not have received an email letting you know that there is an update.
In the meantime, you can view your open ticket(s) by logging in using the following link: https://help.wpengine.com
If you need to reset your password, you can use the ‘forgot my password’ link on the home page.
We hope to have this resolved as soon as possible.
Update: The issue has been resolved.