From the Company Blog
We are currently experiencing issues with my.wpengine.com and we are investigating the cause of this. We will be providing updates here as soon as they become available. We apologize for any inconvenience this may cause for our clients. Any urgent issues should be routed to our support system @ http://help.wpengine.com
UPDATE: Our team has confirmed that the user portal issues have been corrected. Please stand by for any further updates.
Our phone system is currently unable to accept or place calls. Please stand by while we work with our upstream provider to correct this issue. All inquiries should currently be routed through our ticketing system @ http://help.wpengine.com – We appreciate your patience and understanding while we seek a resolution and apologize for any inconvenience this may cause.
Update: Thank you for your patience on this. We have confirmed that the phone system is fully functional at this time. We do apologize for the inconvenience. Thanks again.
Peer1 announces that service has been restored in the San Antonio datacenter on the their forum. We are going through the site and ensuring that the sites are back up. Please clear your caches and check your sites. We again thank you for your patience through these last 4 hours!
There has been an update on the Peer1 thread. They have given an ETA for on or before 6 am CST, but we are working hard with them to get a resolution well before that time. We apologize for the inconvenience and thanks for your continued patience.
We’re going to be monitoring this Peer1 thread, where they will be providing updates on the downtime affecting many sites hosted at Peer1. We’ll update you as we know more and work towards a resolution.
Update: Our service provider Peer1 has a reported outage right now. We are in contact with them, and will provide updates as we have them. We are working for a resolution ASAP.
Hi All,
Some sites may be experiencing a bit of downtime at the moment. We’re aware of the issue, and are working quickly for a resolution. We’ll provide updates as we have them, and as server activity normalizes.
WP Engine was recently alerted to an issue with some clients utilizing our Content Delivery Network option. This issue is being researched and should be resolved soon.
Update: Our CDN partner, NetDNA, reports: “Resolved – we have restored our backup database entries, and full service should be restored. The outage lasted approximately 20 minutes.”
We recently were alerted to an issue whereby customers who use ad networks that leverage Netseer are seeing Malware warnings. If you see an error on your site relating to cm.netseer.com, removing the ad network should clear things up. If it doesn’t, site owners shoud request a malware review through Google.
Hey Folks,
WordPress 3.5.1 has officially dropped, and we wanted to notify you that our team is pushing the update to ALL customer sites as we speak. This new version includes security updates, and as your managed WordPress platform, it’s our responsibility to roll those security updates out as soon as they are released. This ensures your WordPress installs maintain the utmost security.
We’ll notify you once all the sites have been successfully updated. If you have any questions, as always, please reach out via a support ticket.
Thanks y’all!
-Austin
