Recent Updates Page 2 Toggle Comment Threads | Keyboard Shortcuts

  • BJ Winkler 5:18 pm on March 4, 2014 | 5:18 pm Permalink  

    [Resolved] Intermittent Phone Connectivity Issues 

    Hello,

    We are again experiencing issues with our 3rd party phone provider and as such our Support phone line is having intermittent issues. Please create a ticket or Live Chat with us. We apologize for any inconvenience and are working with our provider to troubleshoot the issue.

    We will provide an update as soon as one is available.

     
  • Dustin Meza 10:21 am on March 4, 2014 | 10:21 am Permalink  

    [Resolved] Intermittent Support Phone Line Issues 

    Hello,

    We are experiencing issues with our 3rd party phone provider and as such our Support Phone line is having intermittent issues. Please create a ticket or Live Chat with us. We apologize for any inconvenience and are working with our provider to troubleshoot the issue.

    We will provide an update as soon as one is available.

    Update 11:34am CST: Our service provider has said that they are anticipating the service be fixed within the hour. We will continue to update you as they become available.

    Update 1pm CST: Many of our Technicians have regained phone connectivity however some have not, because of this you may experience longer than average wait times. We are working with our provider to resolve all phone issues.

    Update: 2:30pm CST: We have received confirmation from the vendor that this is resolved and all of our phones are working as intended.

     
  • BJ Winkler 10:07 am on February 25, 2014 | 10:07 am Permalink  

    LiveChat Support Currently Not Available [Resolved] 

    Our third-party LiveChat provider is currently experiencing issues. Our Technical Operations team has reached out to their support team and they are actively working the issue. If you need support in the meantime, please create a ticket at help.wpengine.com or call our Support team at 1-877-973-6446.

    Update: The issue has now resolved and LiveChat support is now available in your User Portal (my.wpengine.com).

     
  • Dustin Meza 5:54 pm on February 21, 2014 | 5:54 pm Permalink  

    [Resolved] Intermittent Connectivity Issues in the Tokyo Datacenter 

    Hello,

    Our 3rd Party Datacenter Provider has notified us that there is a DDOS attack currently targeting the Tokyo Datacenter, any site in that Datacenter would be experiencing issues at this time. We do not have an ETA for mitigating the attack but we will provide an update when one is available.

    6:09 PM CST Update: We have received confirmation from our 3rd Party Datacenter Provider that they have mitigated the attack. All sites are back online.

     
  • Chris Wilson 10:48 am on February 20, 2014 | 10:48 am Permalink  

    Namecheap DNS Connectivity Issues 

    Hello,

    We are getting reports from customers of connectivity issues with the DNS provider Namecheap.  They have acknowledged that they are having DNS issues at this time.  Customers using their DNS servers may be unable to access their website using their primary domain until this is resolved.

    If you are experiencing issues with your site please confirm your DNS provider and if it is Namecheap please watch their Twitter feed for any updates, available at: https://twitter.com/Namecheap

     
  • Dustin Meza 6:07 am on February 13, 2014 | 6:07 am Permalink  

    [Resolved] Intermittent Connectivity for Customers 

    Hello,

    Our Technical Operations Team has received alerts that some of our servers are having intermittent connectivity issues. They are investigating and we will provide an update as soon as one is available.

    Update: We have received confirmation from our 3rd Party Datacenter Provider that multiple servers are undergoing Emergency Maintenance. There is no ETA at this time for completion, we will provide an update when on is available.

    Update: We are starting to see servers come back online and sites start to resolve.

     
  • Dustin Meza 4:07 pm on February 12, 2014 | 4:07 pm Permalink  

    [Resolved] Intermittent Connectivity for Customers 

    Hello,

    We are getting reports from our customers as well as our monitoring system of intermittent connectivity to certain servers. Our 3rd Party Datacenter has confirmed they are having connectivity issues and they are investigating this. We will provide a status update when one is available.

    Update: Sites are starting to resolve again, however there has not been an all clear with our 3rd Party Datacenter Provider.

    2nd Update: We now have confirmation that the cause of the issue was a DDOS that our 3rd Party Datacenter Provider has mitigated and connectivity is back to normal.

     
  • Dustin Meza 1:13 am on January 29, 2014 | 1:13 am Permalink  

    [Resolved] Intermittent Connectivity for Limited Amount of Customers 

    Hello,

    We have been alerted of intermittent connectivity to a limited amount of servers. Affected customers would see errors when loading their site. Our Technical Operations team is investigating the issue and we will provide an update when one is available.

    Update: Our 3rd Party Datacenter Provider has informed us that a Distributed Denial of Service (DDOS) attack occurred. They are mitigating the attack and sites are now resolving.

     
  • Dustin Meza 2:55 pm on January 7, 2014 | 2:55 pm Permalink  

    User Portal Maintenance at 11PM Central Tonight 1/7 

    Hello,

    We will be performing maintenance on the User Portal at My.WPEngine.com from 11PM to 11:30PM Central tonight at 1/7 at which time the User Portal will have intermittent connectivity. If you experience issues during this time please try again shortly. We apologize for any inconvenience.

     
  • Dustin Meza 1:04 pm on December 31, 2013 | 1:04 pm Permalink  

    [Resolved] HostGator and BlueHost Network Outage 

    We have received reports of sites being inaccessible from customers that host their DNS with HostGator and BlueHost. A Network Outage has been confirmed by their status page here http://forums.hostgator.com/network-outage-multiple-servers-t306350.html

    If you are experiencing issues with your site please confirm your DNS provider and if it is HostGator or BlueHost please watch their status page for any updates.

     
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