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  • WP Engine 4:21 pm on November 16, 2012 | 4:21 pm Permalink  

    Redirect Loops – Update 

    Everyone, 

    We’ve found the issue with the redirects and it was due a recent code change that created a ngnix issue and we missed in our QA. We’ve rolled back the change and sites should be returning to normal. We apologize for the issue and will be conducting an internal review to improve our QA going forward.

     
  • WP Engine 2:34 pm on November 16, 2012 | 2:34 pm Permalink  

    Redirect Loops 

    Everyone,

    We’re aware of the redirect loops and we’re actively working on it. Please open tickets as necessary and the phones are a bit busy right now – we’re not ignoring you! We’ll provide additional updates as they become available.

     
  • WP Engine 1:26 pm on September 10, 2012 | 1:26 pm Permalink  

    Some sites not able to load 

    Numerous users have reported not being able to pull up their site in their web browser. Though we don’t have enough information to determine the root cause of this outage, we can confirm that it is not impacting our servers directly. The issue seems to be widespread and affecting different users to varying degrees.

    You can test which regions are having issues connecting to your site, located right here: http://internetsupervision.com/ if you go to the “Free Internet Web Server Monitoring Tool”, located on the top-right, you should be able to input your site URL and check to see which web servers are having issues opening your site. There are other various resources that you can use to track the health of the web servers across the country. Here are some of them:

    North America Internet Traffic Report
    Host Tracker Monitoring Network

    You can rest assured that the servers hosted on our side are up and running, and that this issue is not specific to your site or the WP Engine hosting environment.

     
  • WP Engine 9:57 am on August 30, 2012 | 9:57 am Permalink  

    Some sites appear to be down 

    Numerous web servers are experiencing outages, which are causing issues with pulling up some WP Engine hosted websites from specific locations. Though we don’t have enough information to determine the root cause of this outage, we can confirm that it is not impacting our servers directly. The issue seems to be widespread and affecting different users to varying degrees.

    You can test which regions are having issues connecting to your site, located right here: http://internetsupervision.com/ if you go to the “Free Internet Web Server Monitoring Tool”, located on the top-right, you should be able to input your site URL and check to see which web servers are having issues opening your site. There are other various resources that you can use to track the health of the web servers across the country. Here are some of them:

    North America Internet Traffic Report
    Host Tracker Monitoring Network

    You can rest assured that the servers hosted on our side are up and running, and that this issue is not specific to your site or the WP Engine hosting environment.

     
  • WP Engine 6:26 pm on August 14, 2012 | 6:26 pm Permalink  

    All SFTP Passwords are being Regenerated 

    As part of a new security audit we are running across all of our servers, WP Engine has made specific changes to our security protocol in order to maintain the highest standards of security for our customers. As part of these new measures, WP Engine now requires our customers’ SFTP passwords to maintain a certain level of complexity that meet or exceed industry standards. Passwords are our first line of defense online, and using strong passwords is a crucial part of safeguarding your accounts and identity online.

    As part of this process, WP Engine has reset SFTP passwords for all our customers. This means all WP Engine customers should have received a system email prompting them to login to their WP Engine account in order to reset their password manually.

    To reset your password, login to my.wpengine.com, select “SFTP.”  From here, you can edit the accounts for both the staging and production sites. Please make sure that both passwords have been reset according to these guidelines. If you run into any issues, please don’t hesitate to contact our support team.

    WP Engine is committed to the maintaining high security standards which protect our customers, as well as the entire WordPress Community. We will continue to provide the highest level of security possible as part of our Managed Hosting Platform.

    Thank you for choosing to host your sites and applications with WP Engine.

     
  • WP Engine 1:17 pm on July 31, 2012 | 1:17 pm Permalink  

    Reports of sites down 

    Hey Everyone,

    We have reports of a couple sites that are experiencing slowness and site errors. This is only effecting a very small amount of sites. The admin team is already working on it and we will provide an update as soon as one is available.

     
  • WP Engine 10:00 am on July 18, 2012 | 10:00 am Permalink  

    Report of slowness on some sites 

    Hello Everyone,

    We are seeing some slowness on some parts of our system that may effect a small portion of sites hosted with us. The admin team is already investigating and we will provide for an update once it is available.

     
  • WP Engine 10:39 am on July 17, 2012 | 10:39 am Permalink  

    UPDATE: DNS issue resolved 

    Our DNS issue from earlier this morning has been resolved. For more information, read this blog post.

     
  • WP Engine 8:52 am on July 17, 2012 | 8:52 am Permalink  

    DNS issues for wpengine.com domain 

    We’re experiencing some DNS issues for the wpengine.com domain. We’re communicating with our Registrar and our DNS host to work out where the issue is and resolve it.

    Until the issue is resolved, we may be unable to send or receive email from the wpengine.com domain. However, we are still able to communicate through twitter, and we are able to receive tickets via our ticket system.

    For any of our customers using a CNAME to {account}.wpengine.com, you should update your own DNS to use an A record if possible, pointing to the IP address. The correct IP Address for your site can be found by going into your WordPress dashboard, then to the WP Engine page, and look under the General Information section at the top. If you’re not familiar with how to do this, we can give you some guidance, but your DNS provider should also have details in the help section of their site on how to do this.

    If you’re unable to find your IP address, please contact support via our ticket system and we will assist you.

    We will update this when we have more information.

     
  • WP Engine 12:00 am on July 13, 2012 | 12:00 am Permalink  

    Delay when sending emails 

    1:55pm EDT – Most mail messages will have been delivered by this point, a small back log of messages that is still be worked through remains.

    1:11pm EDT – Still working to resolve these issues. Oldest messages will start to be delivered while the back log is worked through.

    12:30pm EDT – We have recently been experiencing an issue with some servers taking a long time to send out emails. Our team is aware of what’s going on and working on a solution. We will provide further updates here.

     
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