Updates from Christopher Hota Toggle Comment Threads | Keyboard Shortcuts

  • Christopher Hota 9:34 am on March 21, 2013 | 9:34 am Permalink  

    [RESOLVED] Dallas Data Center Connectivity Issue 

    Update: Everything looks to be at this point. Our System Administrators will work with the data center staff to find a root cause and provide it to the affected customers upon request.

    A small number of WP Engine clients are currently experiencing intermittent connectivity issues. This only affects the small minority of customers in our Dallas data center. The WP Engine System Administration team is aware of the issue and is responding.

     
  • Christopher Hota 5:22 pm on February 4, 2013 | 5:22 pm Permalink  

    [Resolved] Issues with CDN for Some Clients 

    WP Engine was recently alerted to an issue with some clients utilizing our Content Delivery Network option. This issue is being researched and should be resolved soon.

    Update: Our CDN partner, NetDNA, reports: “Resolved – we have restored our backup database entries, and full service should be restored. The outage lasted approximately 20 minutes.”

     
  • Christopher Hota 11:21 am on February 4, 2013 | 11:21 am Permalink  

    Increased Malware Reports 

    We recently were alerted to an issue whereby customers who use ad networks that leverage Netseer are seeing Malware warnings. If you see an error on your site relating to cm.netseer.com, removing the ad network should clear things up. If it doesn’t, site owners shoud request a malware review through Google.

    More information.

     
  • Christopher Hota 6:03 pm on November 22, 2012 | 6:03 pm Permalink
    Tags: filesystem, outage, thanksgiving   

    [RESOLVED] Service Outage Affecting Some Clients 

    It appears that a server servicing a small minority of our clients’ file storage has gone down. System administrators were notified by our automated monitoring systems and started seeking resolution promptly. The file storage server is returning to service, however, must run disk integrity checks before active service can resume. At this time, we do not have an estimated time-to-resolution, but will provide updates with any new information we receive.

    UPDATE: At approximately 6:11pm, Central time, the server in question returned to active service and we are showing the affected sites as operational. If your site is still affected, please reach out to us by opening a ticket on our helpdesk website.

     
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