Maintenance Window, Tonight, 10:00PM-10:30PM CDT

This evening, we’re going to do a round of maintenance from 10:00PM CDT to 10:30PM CDT. The maintenance will upgrade some of our internal systems for speed as well as stability, but during this time, customers may experience disruptions.

WP Engine services that may be offline during this window include:

• The User Portal
• New Customer Sign-ups
• WP Engine’s API

The maintenance window is expected to last no more than 30 minutes. We’ll notify you when the maintenance window has closes, and all services are back online.

Thank you for choosing WP Engine.

-Austin

Signup and account creation ability has been restored

We’ve restored the ability to signup and create new accounts on WP Engine (That was fast): http://wpengine.wordpress.com/2013/03/19/issue-with-signups-will-be-resolved-shortly/

I’ve just received word from our engineering team confirming the fix.

However, if you have any issues with a new account you tried to create in the last 30-60 minutes, please let us know by creating a support ticket and including the email you signed up with, as well as the account name inside of Zendesk, help.wpengine.com. If there were any bumps in the road, we’ll get them smoothed out so you can get on with your day ASAP.

Thanks for choosing WP Engine!

-Austin

Issue with Signups will be resolved shortly

We’re aware of an issue some customers are currently having signing up new accounts. Our engineers are working on a resolution, and will restore your ability to sign up for WP Engine shortly.

If you have any specific issues creating an account, please let us know in a support ticket. We’ll post an update here as soon as we restore the ability to create accounts.

-Austin

Scheduled Maintenance Window Tonight

Hey Folks,

This evening, we’re going to have a scheduled maintenance window from 10PM CST to 11:30PM CST. During the window, we’re going reboot servers to update the network connection speed for all WP Engine sites. The update will increase the outbound network cap by 5x, which will have a rather positive effect on site performance for all customers.

Rebooting the servers will take no more than a few minutes, but we do expect minimal downtime during this period. We estimate downtime at about 5 minutes or less per host to reboot. If you notice any downtime longer than this, please file a ticket at help.wpengine.com.

Once the reboot is over, we’re looking forward to enjoying even better performance for all our customers.

As always, you guys are awesome, and we’re grateful you choose to host your sites with WP Engine.

We’re going to be monitoring this Peer1 thread, where they will be providing updates on the downtime affecting many sites hosted at Peer1. We’ll update you as we know more and work towards a resolution.

Update Our service provider Peer1 has a reported…

Update: Our service provider Peer1 has a reported outage right now. We are in contact with them, and will provide updates as we have them. We are working for a resolution ASAP.

Some sites may be experiencing issues

Hi All,

Some sites may be experiencing a bit of downtime at the moment. We’re aware of the issue, and are working quickly for a resolution. We’ll provide updates as we have them, and as server activity normalizes.

WP Engine is actively updating to 3.5.1 now

Hey Folks,

WordPress 3.5.1 has officially dropped, and we wanted to notify you that our team is pushing the update to ALL customer sites as we speak. This new version includes security updates, and as your managed WordPress platform, it’s our responsibility to roll those security updates out as soon as they are released. This ensures your WordPress installs maintain the utmost security.

We’ll notify you once all the sites have been successfully updated. If you have any questions, as always, please reach out via a support ticket.

Thanks y’all!

-Austin

Tonight, We’re Performing Planned Maintenance on our Internal API

Hey Folks,

This evening at 8:30PM CST, we’re going to be doing some planned maintenance on our internal API servers. The service is necessary to expand the capacity of that cluster and add capacity to our systems.

You will see no disruption in service to your site. None of your normal site activity causes requests to our API servers. It is a completely separate system, even run on completely separate physical hardware.

That means your customers and site visitors will not notice a thing.

However, a few of our management systems and tools will be offline for up to 30 minutes starting at 8:30pm central standard time. This includes the User Portal and web-based database access system (phpmyadmin). It also includes a few management tools such as purging the CDN. However, purging your site content will still work. The  automated systems that purge page caches when you edit or publish a post will also work just fine.

We will be updating our status blog as we go, http://wpengine.wordpress.com, so please refer to that site (and subscribe!) to stay up-to-date.

Let us know if you’ve got any questions in a support ticket.

Thanks for choosing WP Engine!

 

All clear at WP Engine HQ

Hey Folks, wanted to drop a quick update to say that things are back to normal in WP Engine HQ, and everyone is safe, RE, yesterday’s update. Thanks for all your thoughts and well-wishes expressed on social media. All the messages you all sent in were very meaningful to us, and we’re grateful.

Ahem, now it’s back to business as usual