Recent Updates Toggle Comment Threads | Keyboard Shortcuts

  • Brian Matthews 4:48 pm on August 18, 2014 | 4:48 pm Permalink  

    [Resolved] Intermittent Connectivity 

    We are currently experiencing intermittent connectivity to certain servers in our environment. Our Technical Operations team is aware and investigating. We will provide an update once one is available.

    Update 5:05PM Central: Our Engineering team has identified the issue and is currently testing an update to resolve the issue. We will provide an update once one is available.

    Update 5:07PM Central: Our Engineering team has confirmed a fix for the issue and is currently deploying it to affected servers. They will be returning back online shortly.

    Update 5:16PM Central: Our Engineering team has confirmed all affected servers are now online. If you see any issue with your site please contact our Support team for further assistance.

     
  • Dustin Meza 5:14 pm on August 12, 2014 | 5:14 pm Permalink  

    [Resolved] Intermittent Issues Creating or Cloning Installs 

    Hello,

    We have observed intermittent issues when attempting to create  a new install or clone an install. An error would be given if the install isn’t created correctly or cloned correctly. Our Engineering team is investigating the issue, we will update this post when we have further information.

    We apologize for any inconvenience.

    Update 5:23PM Central: Our Engineers believe they have found the root cause of the issue and are currently working towards resolution. We will provide an update when one is available.

    Update 5:31PM Central: Our Engineers have resolved the issue, if you received an error while attempting to perform one of these actions please now retry that action.

    If you have any further issues please contact our Support team through the User Portal.

     
  • Brian Matthews 11:51 am on August 6, 2014 | 11:51 am Permalink  

    [Resolved] Network Connectivity Issues at European Datacenter 

    We have been notified by our 3rd party Datacenter Provider that they are currently experiencing some network connectivity issues in one of our European Datacenters. If you are unable to load your site, or having intermittent connectivity issues at this time, this would be the cause. We are in contact with them and will provide an update as soon as one is available.

    Update 12:35 PM: We are continuing to work with our 3rd party Datacenter Provider to mitigate the issue. A small percentage of customers may be experiencing intermittent connectivity issues. Another update will be provided when available.

    Update 1:25 PM: We have received word from our 3rd Party Datacenter in Europe, as well as confirmed that the affected sites are all back online.

    We sincerely apologize for the inconvenience that this has caused.

     
  • Dustin Meza 10:55 am on August 1, 2014 | 10:55 am Permalink  

    [Resolved] Email Links Pointing to email.wpengine.com 

    Hello,

    We became aware of an issue in which links inside of emails generated from WordPress for a limited amount of emails were replaced with email.wpengine.com which broke the link. This issue has been resolved and only affected a limited number of emails. If you experienced this issue you will no longer be affected and emails moving forward will show the correct link.

    We apologize for the inconvenience this may have caused.

     
  • Dustin Meza 4:38 am on July 17, 2014 | 4:38 am Permalink  

    [Resolved] Subset of Sites Loading White Screen 

    Hello,

    We have discovered an issue in which a subset of sites that are on a WordPress version lower than 3.9 are currently loading a White Screen. If you are experiencing this please create a Support Ticket and our Support Team will resolve the issue immediately. Our Engineering team is in the process of identifying these sites and proactively resolving the issue.

    We will provide an update when one is available and we apologize for the inconvenience.

    Update 6:40 AM Central: Our Engineering team has identified and resolved all sites affected by the issue. If for some reason you are still experiencing these symptoms, please contact our Support team to further investigate.

     
  • BJ Winkler 1:57 pm on July 15, 2014 | 1:57 pm Permalink  

    [Resolved] Intermittent Phone Issues 

    We are currently experiencing intermittent phone connectivity issues. We have escalated this with our 3rd party provider and they are troubleshooting the issue now. If you have any support needs we can still be reached via Live Chat in the WP Engine User Portal or through a ticket at help.wpengine.com. We will update this thread as soon as any  additional information becomes available.

    Update: The intermittent connection issues no longer exist. Our Support team will continue to monitor the phone system and will create a new blog post if any other issues arise.

     
  • jathandesir 12:59 pm on July 11, 2014 | 12:59 pm Permalink  

    [Resolved] Email Delivery Issue 

    Hello,

    We are aware of email delivery issues with delayed or non-delivered email messages. This does not affect our Support Ticketing System.  Our team is currently working with our email provider to resolve this issue as soon as possible.  Thank you for your patience, and we will provide an update as soon as possible.

    Update 6:09 PM Central: Services are being restored and we are nearing resolution. We will update this post as soon as we receive confirmation from our provider that systems are online.

    Update 9:08 PM Central: We have come to a resolution with our email provider and at this time the issue is considered resolved.

     
  • wpebrandon 12:10 am on July 9, 2014 | 12:10 am Permalink  

    [Resolved] User Portal functionality 

    Hello,

    We are currently experiencing issues with our API server that handles all User Portal functions.  We are actively working to resolve the issue.  Users may experience a warning message while navigating the User Portal.  At this time, we do not have an estimated time of resolution.  We will update this post when we have more information. Thank you for your continued patience.

     

    Update 1:25 AM Central: Our Technical Operations team continues to work towards a resolution. We have identified the issue and a path forward. We will provide an update when one is available.

    Update 2:19 AM Central: Our Technical Operations team continues to work towards resolving the issue. They are currently testing proposed solutions and we hope to know more soon. Once more details are available or the issue is resolved we will provide another update.

    Update 2:41 AM Central: User portal functionality and other features which rely on our API (GIt push, resetting file permissions, clearing the WPEngine cache, etc… ) should be back up and operational at this time.

     
  • troy1906 8:52 am on June 25, 2014 | 8:52 am Permalink  

    [Resolved] User Portal and Launching phpMyAdmin 

    We are currently aware of an issue with the user portal and launching phpMyAdmin as it relates to new installs.  Our Development team has identified the issue and is currently working on a fix for the issue.

    We thank you for your continued patience, and will be updating this article as we gather more details and/or resolve the issue.

    Update: This was resolved yesterday by our Engineering team. User Portal and phpMyAdmin should be working properly at this time.

     
  • Dustin Meza 9:52 am on June 18, 2014 | 9:52 am Permalink  

    [Resolved] 504 Errors for Subset of Sites 

    Hello,

    We have become aware of an issue in which sites are producing 504 errors when browsing the site. Our Engineering team has identified an issue and is currently working on resolving this. We will update this post with more information as soon as it is available.

    Update 10:10AM Central: We believe the issue resolves around sites going through a proxy, please double check your DNS is pointed to the correct IP if you are not using a service such as CloudFlare. If you are using CloudFlare, there is a possibility that turning it off and clearing your browser cache will resolve the issue. We continue to investigate and will provide an update as soon as one if available.

    Update 10:17AM Central: We have now received word from our 3rd Party Provider that there are connectivity issues between multiple upstream networks which could be affecting the proxies we noticed prior. We are working with them to understand the issue, as we have continued to observe no direct issue on our servers. An update will be posted when one is available.

    Update 10:21AM Central: We have now seen both our 3rd party provider and CloudFlare post issues about upstream providers, you can see more on CloudFlares Twitter Feed https://twitter.com/CloudFlareSys

    Update 10:36AM Central: We have not received any reports of issues since the last update and both CloudFlare and our 3rd Party Provider have called the issue resolved. If you are seeing any issues at this time after clearing your browser cache please contact the WP Engine Support Team.

     
c
Compose new post
j
Next post/Next comment
k
Previous post/Previous comment
r
Reply
e
Edit
o
Show/Hide comments
t
Go to top
l
Go to login
h
Show/Hide help
shift + esc
Cancel
Follow

Get every new post delivered to your Inbox.

Join 914 other followers