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  • ebouilly 11:43 am on October 28, 2014 | 11:43 am Permalink  

    [Resolved] Intermittent Connectivity for Customers in our Dallas Datacenter 

    Our 3rd Party Datacenter provider has informed us that they are experiencing network connectivity issues which is causing Intermittent Connectivity to customers in our Dallas Datacenter. This appears to be due to a large scale DDoS attack. Our Engineers are working with our 3rd Party Datacenter provider to mitigate the issue. We will provide an update when one is available.

    Resolved 1:25pm Central: Our 3rd Party Datacenter has resolved this issue at this time, and they have confirmed that this was related to a DDoS attack. We are seeing that intermittent connectivity issues have gone away. Thank you for your patience with this matter. If you have continue to experience issues, please contact our support.

     
  • jathandesir 7:42 am on October 28, 2014 | 7:42 am Permalink  

    [Resolved] Intermittent Connectivity for Customers in our Newark Datacenter 

    Our 3rd Party Datacenter provider has informed us that they are experiencing network connectivity issues which is causing Intermittent Connectivity to customers in our Newark Datacenter. Our Engineers are working with our 3rd Party Datacenter provider to mitigate the issue. We will provide an update when one is available.

    Update 8:35am Central: New and existing user signups are also being affected by this issue. Our 3rd Party Datacenter is still working to resolve this issue on their end.

    Resolved 9:10am Central: Our 3rd Party Datacenter has resolved this issue at this time, and they have confirmed that this was related to a DoS attack. We are seeing that signups and intermittent connectivity issues have gone away. Thank you for your patience with this matter. If you have continue to experience issues, please contact our support.

     
  • Dustin Meza 10:24 am on October 13, 2014 | 10:24 am Permalink  

    [Resolved] Network Connectivity Issues for Subset of Sites 

    Hello,

    We have been informed by one of our 3rd Party Datacenter Providers that a network switch has failed which is impacting a subset of sites on our platform. They are working as fast as possible to replace the failed switch which will bring sites back online. We will provide an update as soon as one is available.

    Update 10:47AM Central: Our 3rd Party Datacenter Provider continues to work on replacing the affected switch, there is no ETA however they are working as fast as possible. We will provide an update when one is available.

    Update 10:59AM Central: Sites are returning to normal operation, we will update once we have confirmation they are all back online.

    Update 11:15AM Central: This is confirmed Resolved, if you have any issues with your site please contact support at https://my.wpengine.com

     
  • troy1906 5:13 am on October 4, 2014 | 5:13 am Permalink  

    [Resolved]CDN Intermittent for International Visitors 

    Hello,

    We are receiving reports that CDN enabled resources are loading intermittently for International Visitors. We are currently working with our CDN provider to investigate the issue. We will provide an update when one is available.

    Update 5:30am Central: Our Engineering team has replicated the issue and continues to work with our CDN provider to investigate the issue. If you believe to be impacted you can disable CDN which will resolve the immediate issue.

    Update 5:45am Central: Our CDN provider has identified the issue and is working to resolve it now.

    Update 6:10am Central: Our CDN provider is still working to resolve the issue.

    Update 6:55am Central: Our CDN provider is still working to deliver a permanent fix. The immediate fix still remains to disable CDN. We will provide an update once one is provided. Thank you for your continued patience.

    Update 4:50pm Central: Our CDN provider has advised they are not experiencing any more issues. Thank you for your patience.

     
  • jathandesir 10:42 am on October 2, 2014 | 10:42 am Permalink  

    [Resolved] CloudFlare Network Issues 

    Hello all,

    We have been alerted to a Network issue that is currently impacting customers that utilize CloudFlare, https://www.cloudflare.com/system-status.

    Our technical operations team is aware, and we have alerted CloudFlare about the issues we are seeing.

    We will update this status page as more information becomes available.

    Update 11:44am CST: The issue has been resolved by CloudFlare, and customer’s sites with intermittent access should now be all back online.

     
  • Ben Moore 12:14 pm on September 26, 2014 | 12:14 pm Permalink  

    [Resolved] Phone Systems Unavailable 

    Hello,

    We have been notified by our 3rd party phone provider that they are currently addressing system issues. We will continue to update this post as we receive more information. This is only in regards to our 1-877 number.

    Please use our Local Phone Number +1-512-827-3500 until such time as our 1-877 number is again functioning.

    Update 12:45pm CST: The issue has been resolved. Both numbers should be working properly now. 1-877-973-6446 and 1-512-827-3500 for international inquiries.

     
  • Dustin Meza 3:48 pm on September 25, 2014 | 3:48 pm Permalink  

    [Resolved] Intermittent User Portal Failures 

    Hello,

    We are experiencing intermittent connectivity for functions inside of the User Portal, this would include, but not limited to, utilizing Backup Points, creating SFTP users, creating new installs. If you receive an error during a User Portal activity please wait a few minutes and try again. We will provide an update as soon as one is available.

    Update 4:40pm Central: We are seeing failure rates decrease and functions complete successfully. If you receive an error please retry, we are still investigating the remainder of failures.

    Update 5:30pm Central: We haven’t seen an error in some time and as such this issue is resolved.

     
  • Dustin Meza 7:12 pm on September 23, 2014 | 7:12 pm Permalink  

    [Resolved] Intermittent Connectivity for Subset of Sites 

    Hello,

    A subset of sites are experiencing intermittent connectivity issues. Our Engineering team are in touch with our datacenter provider to troubleshoot the issue. We will provide an update as soon as one is available.

     

    Update 7:20PM Central: Our Engineering team continues to troubleshoot with our datacenter provider. If you have recently migrated and are impacted please ensure you are pointing to the correct IP address to avoid issues.

     

    Update 7:36PM Central: The issue is resolved and our Engineering team is working with our datacenter provider to establish root cause. All services should be back up and operational at this time. If you continue to see issues with your WP Engine instance, please contact our Support team.

     
  • troy1906 6:52 am on September 22, 2014 | 6:52 am Permalink  

    [Resolved] User Portal functionality 

    Hello,

    We are currently experiencing issues with our API server that handles all User Portal functions. We are actively working to resolve the issue. Users may experience a warning message while navigating the User Portal. At this time, we do not have an estimated time of resolution. We will update this post when we have more information. Thank you for your continued patience.

    Update 7:08 AM Central: User portal functionality and other features which rely on our API (GIt push, resetting file permissions, clearing the WPEngine cache, etc… ) should be back up and operational at this time.

     
  • Dustin Meza 11:39 am on September 15, 2014 | 11:39 am Permalink  

    [Resolved] Error When Attempting to Use Copy Site in the User Portal 

    Hello,

    We have received reports that using the Copy Site function in the User Portal returns a “There’s not enough space to copy your install. Please contact Support.” error. Our Engineers are investigating the issue and we expect functionality to return shortly. We apologize for the inconvenience.

    Update 12:00PM Central: Our Engineers were able to resolve the issue, please run the Copy Site function again if you experienced this issue previously.

     
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