[Resolved] Phone system is non-operational

We have been notified that our provider for our phone system is experiencing issues in their network. Details can be found on their twitter account: https://twitter.com/Nextiva

UPDATE: We've identified issues with our primary inbound Internet provider. Our engineering team is continuing to work on this.—
  (@Nextiva) June 19, 2013

We appreciate your understanding and patience. This post will be updated when a resolution has been found or any other important information is made aware to us. Any urgent issues should be directed to our ticket system in the interim: https://help.wpengine.com

Update: We have been notified and verified that the issue with our phone system provider has been corrected. Here is the most recent relative tweet from them. Once again, thank you for your understanding!

UPDATE: We've identified issues with our primary inbound Internet provider. Our engineering team is continuing to work on this.—
  (@Nextiva) June 19, 2013

[Resolved] Network Instability

We are aware of an issue that occurred just before Noon Central Time in which multiple network providers were experiencing network instability, this caused many sites to return errors. The instability appears to have subsided according to our provider and sites should be responding normally.

As this was instability at the provider level, we are unable to provide more information at this time. Please let us know if you are still experiencing issues by visiting help.wpengine.com

Maintenance Window, Tonight, 10:00PM-10:30PM CDT

This evening, we’re going to do a round of maintenance from 10:00PM CDT to 10:30PM CDT. The maintenance will upgrade some of our internal systems for speed as well as stability, but during this time, customers may experience disruptions.

WP Engine services that may be offline during this window include:

• The User Portal
• New Customer Sign-ups
• WP Engine’s API

The maintenance window is expected to last no more than 30 minutes. We’ll notify you when the maintenance window has closes, and all services are back online.

Thank you for choosing WP Engine.

-Austin

[Resolved] Ticketing System Outage

We are currently experiencing an outage with our ticketing system. We are working with our provider to investigate the cause of this situation. Because of this, there will be a slight delay in responses to your current requests. If you are experiencing a critical situation occurring  please contact our emergency support via telephone.

Thank you for your patience and we do apologize for the inconvenience.

We continue to investigate an issue in our US West Data Center. Updates will be posted here: support.zendesk.com/entries/236773…—
Zendesk Operations (@ZendeskOps) April 26, 2013

Update: Zendesk is starting to become responsive, but we are still working to towards resolving the issue entirely.

We've isolated the problem and are working with our vendor to remediate. Thank you for your patience.—
  (@Zendesk) April 26, 2013

Update: Functionality has been restored and customers are able to submit tickets at this time. We are marking this concern as resolved, but we will continue to monitor the issue closely. Thanks again for your patience.

[Resolved] Some Sites May Be Experiencing Issues

A small number of WP Engine clients are currently experiencing intermittent connectivity issues. This only affects a small number of customers in our Dallas data center. The WP Engine System Administration team is aware of the issue and is responding.

We will provide updates as they become available.

Update: The issue has been resolved. If you continue to experience issues with your site with us, please reach out to our support at help.wpengine.com for further assistance. Thank you for your patience.

[Resolved] 3/29/13 – Phone outage

7:22pm CST - We are currently experiencing issues with our phone system, which may affect your ability to contact support via phone. While we work to correct this issue, all inquiries should be routed through our ticketing system  at 
http://help.wpengine.com

We appreciate your patience and understanding while we seek a resolution and apologize for any inconvenience this may cause.

7:31pm CST - This has been resolved, and you should be able to reach our support via phone at this time. Thank you for your patience, and we apologize for the inconvenience.

[RESOLVED] Dallas Data Center Connectivity Issue

Update: Everything looks to be at this point. Our System Administrators will work with the data center staff to find a root cause and provide it to the affected customers upon request.

A small number of WP Engine clients are currently experiencing intermittent connectivity issues. This only affects the small minority of customers in our Dallas data center. The WP Engine System Administration team is aware of the issue and is responding.

Signup and account creation ability has been restored

We’ve restored the ability to signup and create new accounts on WP Engine (That was fast):
http://wpengine.wordpress.com/2013/03/19/issue-with-signups-will-be-resolved-shortly/

I’ve just received word from our engineering team confirming the fix.

However, if you have any issues with a new account you tried to create in the last 30-60 minutes, please let us know by creating a support ticket and including the email you signed up with, as well as the account name inside of Zendesk, help.wpengine.com. If there were any bumps in the road, we’ll get them smoothed out so you can get on with your day ASAP.

Thanks for choosing WP Engine!

-Austin

Issue with Signups will be resolved shortly

We’re aware of an issue some customers are currently having signing up new accounts. Our engineers are working on a resolution, and will restore your ability to sign up for WP Engine shortly.

If you have any specific issues creating an account, please let us know in a support ticket. We’ll post an update here as soon as we restore the ability to create accounts.

-Austin

Scheduled Maintenance Window Tonight

Hey Folks,

This evening, we’re going to have a scheduled maintenance window from 10PM CST to 11:30PM CST. During the window, we’re going reboot servers to update the network connection speed for all WP Engine sites. The update will increase the outbound network cap by 5x, which will have a rather positive effect on site performance for all customers.

Rebooting the servers will take no more than a few minutes, but we do expect minimal downtime during this period. We estimate downtime at about 5 minutes or less per host to reboot. If you notice any downtime longer than this, please file a ticket at help.wpengine.com.

Once the reboot is over, we’re looking forward to enjoying even better performance for all our customers.

As always, you guys are awesome, and we’re grateful you choose to host your sites with WP Engine.