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  • BJ Winkler 3:42 pm on December 5, 2014 | 3:42 pm Permalink  

    [Resolved] Scheduled Git Maintenance on Sunday, December 7th 

    We will be performing scheduled maintenance on our Git infrastructure on Sunday, Dec 7th at 10:00 PM CST. During this time, Git functionality will be disabled. We expect the maintenance to last approximately 30 minutes to 1 hour. No other WP Engine services will be affected during this maintenance window.

    Update 10:55PM Central: We are still performing scheduled maintenance at this time. We will exceed the earlier estimated time allotted by 2 hours, as there have been unprecedented changes in the server environment since we estimated. We will provide another update as soon as one is available.

    Update 2:36AM Central: Thank you for your continued patience.  The Git maintenance is now complete and has been fully restored.

     
  • Dustin Meza 12:53 pm on December 2, 2014 | 12:53 pm Permalink  

    [Resolved] Subset of Customers Experiencing Intermittent Connectivity 

    Hello,

    One of our 3rd Party Datacenter Providers has alerted us that they are seeing intermittent connectivity on their internal networks that will result in sites failing to connect. They are diligently working on the issue and we are communicating with them. We will provide an update as soon as one is available.

    Update 12:58PM Central: We are seeing some sites returning to normal operation while others continue to be impacted. We will provide another update as soon as one is available.

    Update 1:11PM Central: Our 3rd Party Datacenter Provider has informed us and our internal monitoring has confirmed all servers are operating as expected.

     
  • ebouilly 8:15 am on November 22, 2014 | 8:15 am Permalink  

    [Resolved] User Portal Service Disruption 

    We have been alerted to an issue with user portal access that our technical operations team is currently working to resolve as quickly as possible. We will provide updates as they become available.

    Update 8:43 AM Central – User Portal connectivity has been fully restored.

     
  • Dustin Meza 5:12 pm on November 21, 2014 | 5:12 pm Permalink  

    [Resolved] Git Push Service Disruption 

    Hello,

    We are aware of a service disruption to our Git Push service, our Engineering team is working to restore functionality as soon as possible. We will provide an update when one is available.

    Update 5:28PM Central – Git Push services have been fully restored.

     
  • wpebrandon 5:20 pm on November 19, 2014 | 5:20 pm Permalink  

    [Resolved] Popular DNS providers experiencing outages 

    We are currently receiving communication of outages from customers that host their DNS with Enom, Register.com and NameCheap.  You can follow these concerns here:

    http://status.namecheap.com/ and Twitter: @enom

    Thanks!

     

     
  • BJ Winkler 9:53 am on November 3, 2014 | 9:53 am Permalink  

    [Resolved] Intermittent Connectivity Issues with CDN provider in the UK 

    Hello,

    Our third-party CDN provider is currently experiencing issues with their upstream provider in their London datacenter. This could lead to intermittent connectivity issues with your website. Our Technical Operations team is currently working with our CDN provider and we will provide an update as soon as we have any additional information.

     
  • ebouilly 11:43 am on October 28, 2014 | 11:43 am Permalink  

    [Resolved] Intermittent Connectivity for Customers in our Dallas Datacenter 

    Our 3rd Party Datacenter provider has informed us that they are experiencing network connectivity issues which is causing Intermittent Connectivity to customers in our Dallas Datacenter. This appears to be due to a large scale DDoS attack. Our Engineers are working with our 3rd Party Datacenter provider to mitigate the issue. We will provide an update when one is available.

    Resolved 1:25pm Central: Our 3rd Party Datacenter has resolved this issue at this time, and they have confirmed that this was related to a DDoS attack. We are seeing that intermittent connectivity issues have gone away. Thank you for your patience with this matter. If you have continue to experience issues, please contact our support.

     
  • jathandesir 7:42 am on October 28, 2014 | 7:42 am Permalink  

    [Resolved] Intermittent Connectivity for Customers in our Newark Datacenter 

    Our 3rd Party Datacenter provider has informed us that they are experiencing network connectivity issues which is causing Intermittent Connectivity to customers in our Newark Datacenter. Our Engineers are working with our 3rd Party Datacenter provider to mitigate the issue. We will provide an update when one is available.

    Update 8:35am Central: New and existing user signups are also being affected by this issue. Our 3rd Party Datacenter is still working to resolve this issue on their end.

    Resolved 9:10am Central: Our 3rd Party Datacenter has resolved this issue at this time, and they have confirmed that this was related to a DoS attack. We are seeing that signups and intermittent connectivity issues have gone away. Thank you for your patience with this matter. If you have continue to experience issues, please contact our support.

     
  • Dustin Meza 10:24 am on October 13, 2014 | 10:24 am Permalink  

    [Resolved] Network Connectivity Issues for Subset of Sites 

    Hello,

    We have been informed by one of our 3rd Party Datacenter Providers that a network switch has failed which is impacting a subset of sites on our platform. They are working as fast as possible to replace the failed switch which will bring sites back online. We will provide an update as soon as one is available.

    Update 10:47AM Central: Our 3rd Party Datacenter Provider continues to work on replacing the affected switch, there is no ETA however they are working as fast as possible. We will provide an update when one is available.

    Update 10:59AM Central: Sites are returning to normal operation, we will update once we have confirmation they are all back online.

    Update 11:15AM Central: This is confirmed Resolved, if you have any issues with your site please contact support at https://my.wpengine.com

     
  • troy1906 5:13 am on October 4, 2014 | 5:13 am Permalink  

    [Resolved]CDN Intermittent for International Visitors 

    Hello,

    We are receiving reports that CDN enabled resources are loading intermittently for International Visitors. We are currently working with our CDN provider to investigate the issue. We will provide an update when one is available.

    Update 5:30am Central: Our Engineering team has replicated the issue and continues to work with our CDN provider to investigate the issue. If you believe to be impacted you can disable CDN which will resolve the immediate issue.

    Update 5:45am Central: Our CDN provider has identified the issue and is working to resolve it now.

    Update 6:10am Central: Our CDN provider is still working to resolve the issue.

    Update 6:55am Central: Our CDN provider is still working to deliver a permanent fix. The immediate fix still remains to disable CDN. We will provide an update once one is provided. Thank you for your continued patience.

    Update 4:50pm Central: Our CDN provider has advised they are not experiencing any more issues. Thank you for your patience.

     
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